Tools & Process Training leader

Mission
The Tools and Process Training Leader is responsible for designing, developing, and delivering training programs that enhance employee proficiency in tools, systems, and operational processes.

This role ensures that teams are equipped with the knowledge and skills necessary to effectively use internal tools and follow standardized processes, driving operational efficiency and continuous improvement across the organization

Scope & Environment
Services Operation Process and tools training creation, support for deployment and maintenance

Key responsibilities / activities

Training Program Development:


* Design and implement comprehensive training programs for tools, systems, and processes.


* Develop training materials from the LoB documentation, manuals, e-learning modules, and job aids tailored to various learning styles and roles.

Delivery & Facilitation:


* Conduct engaging in-person and virtual training sessions for Tools deployment leaders, champions and existing employees.


* Facilitate workshops, process simulations, and hands-on tool usage sessions.

Process & Tool Expertise:


* Serve as a subject matter expert (SME) on key business tools.


* Collaborate with process owners and IT to stay updated on tool enhancements and process changes.

Continuous Improvement:


* Evaluate training effectiveness through assessments, feedback, and performance metrics.


* Identify gaps in knowledge or process adherence and recommend targeted interventions.

Stakeholder Collaboration:


* Partner with department heads, HR, and IT to align training initiatives with business goals.


* Support change management efforts during tool rollouts or process transformations and update regularly the documents and share the changes with the population.

Education

Graduated high school

University degree
Language requirements

English

Other language is advantage
Experience

Bachelor's degree in Business, Education, Organizational Development, or related field.

5+ years of experience in training, process improvement, or operations.

Proven experience in instructional design and adult learning principles.

Familiarity with tools such as SAP, Salesforce, Jira, Confluence, or similar platforms.

Strong communication, facilitation, organizational and interpersonal skills.

Certification in Lean, Six Sigma, or similar methodologies is a plus.
Skills requirements

Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate) is advantageous.

Analytical mindset with the ability to interpret data and drive decisions.

Project management experience or certification (e.g., PMP) is advantageous.
Tools requirements

BfS, tendering tools

Learning management system (LMS)

MS Office

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