Technical Support Specialist

COATS is looking for a Technical Support Specialist to join our innovative Support Team!
  
We are looking for someone passionate about providing exceptional customer service and software support.

If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What your impact will be: 


* Troubleshoot and resolve software issues reported by clients.

Escalate tickets to higher level of support, as needed.


* Log and document all support requests in ConnectWise.


* Learn, understand, implement, and train on a variety of software applications.

Learn new technologies and tools to enhance your skills and contribute to the team's success.


* Assist in technical writing and proof reading of COATS’ documentation.



* Promptly report system errors or bugs


* Participate in testing new releases of the COATS’ system and aid in the development and improvement process.


* Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.


* Additional duties as deemed required.

Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What we’re looking for:


* Solid understanding of payroll, accounts receivable, accounts payable, and general ledger


* 2+ years customer service experience in a technical environment desired


* Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment


* Excellent verbal and written communication skills


* Outstanding customer service and organizational skills


* Exceptional analytical, troubleshooting and problem-solving skills


* Positive, results oriented mindset


* Working knowledge and experience with MS Teams


* Working knowledge and experience with MS Office Suite


* A passion for learning and growing

What would make you stand out:


* Being versatile


* Passion for AI


* Familiarity with ticketing system


* Certifications in relevant technical areas.

What we offer:


* Comprehensive medical, dental, and vision coverage


* A competitive compensation package


* Tons of opportunities for career growth


* Generous vacation (we want you to use it!)


* A culture that values community involvement and giving back


* This remote role welcomes candidates located in Canada and the US.

About Us:

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995.

COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports.

We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make CO...