Manager of Housekeeping

Housekeeping Manager - Heart of the House

Reports To: Director of Housekeeping

Salary: $60,405.70 - 62,905.70

Job Summary:

The Housekeeping Manager is responsible for overseeing the day-to-day operations of the housekeeping department, ensuring that guest rooms, public areas, laundry, and back-of-house spaces are consistently maintained to the highest standards of cleanliness and presentation.

This leadership role supervises Room Attendants, Public Space Attendants, Laundry Attendants, and Housepersons while supporting the Director of Housekeeping in administrative and operational tasks such as scheduling, inventory, payroll, training, and performance management.

Key Responsibilities:


* Oversee and coordinate daily housekeeping operations, ensuring all areas of the hotel are cleaned and maintained according to brand and safety standards.



* Conduct daily inspections of guest rooms, public spaces, and back-of-house areas to ensure quality, cleanliness, and readiness.



* Assign daily work duties and priorities to housekeeping staff, adjusting as needed based on occupancy and staffing.



* Monitor productivity and performance of team members, providing coaching, support, and corrective feedback when necessary.



* Maintain clear communication with the Front Office, Engineering, and other departments to ensure timely room readiness and resolve guest concerns.



* Assist with recruiting, hiring, onboarding, and ongoing training of housekeeping staff.



* Assist the Director of Housekeeping with creating staff schedules, managing payroll, tracking attendance, and handling time-off requests.



* Monitor inventory levels and assist with ordering supplies, linens, amenities, and equipment.



* Help maintain department budget by managing labor and supply costs effectively.



* Ensure all associates adhere to safety procedures, sanitation guidelines, and hotel policies.

Qualifications:


* Minimum 2 years of experience in housekeeping leadership, preferably in a hotel or resort setting.



* Strong understanding of housekeeping procedures, cleaning standards, laundry operations, and safety protocols.



* Proven ability to lead, coach, and motivate diverse teams in a fast-paced environment.



* Excellent organizational and time management skills, with strong attention to detail.



* Proficient in using housekeeping software, timekeeping systems, and Microsoft Office Suite.



* Strong interpersonal and communication skills with the ability to interact effectively with team members, guests, and management.



* Flexibility to work weekends, holidays, and varying shifts as business demands.

Working Conditions:

The Housekeeping Manager works in both office and operational areas of the hotel.

The role requires frequent movement throughout the property, including guest rooms, laundry areas, public spaces, and storage rooms.

The environment may involve exposure to cleaning chemicals, var...