Customer Operations Specialist

Customer Operations Specialist

Pay Range: $18.00 to $21.00 per hour, depending on experience

Shift:Day Shift; Overtime will be required during peak season.

As a Customer Operations Specialist/Warehouse Operator, you'll be a key member of our Land O'Lakes, Inc.

warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location's needs.

This role will at times require support in the warehouse which includes coordinating inbound/outbound deliveries, packing/loading final products using a forklift, and organizing areas of the warehouse.

You'll operate on a forklift and use other equipment as needed.

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities:


* Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers.

This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc.

You will also support the manager with forecasting and inbound orders/transfers).


* Inventory Management: you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.


* Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.


* Administrative Support: you will provide general office support at the location.

This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.


* Safety Compliance: you will assist the Manager with safety compliance data entry as needed.


* Warehouse Operations: when in the warehouse, you will process work orders by selecting correct products from racks, palletizing them, shrink-wrapping, and staging the product order for delivery; ensures all standard operating procedures are followed; successful forklift certification required.

Bulk repack and Seed treating assistance will be expected as well.


* Other : Other duties will be assigned as needed for the site's success.

Required Experience/Education:


* Education: High School diploma or equivalent required; Post high school education preferred.


* Experience: Minimum of two years of work experience required.

Two years of accounting or general office experience preferred.Warehouse experience preferred.


* Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies-Skills:


* Fundamentals of mathematics.


* Excellent verbal and written communication skills.


* Ability to work independently and as part of a team.


* Ability and willingness to learn new applications and ...