Nurse Care Coordinator Coach- Evernorth- Orlando, FL

RN - Care Coordinator - Evernorth Direct Health

EvernorthDirect Health is an industry leading business providing custom care delivery and wellness services across four key business lines:Wellness Centers, Health Coaching, Wellness Events and COVID 19 solutions.

Evernorth is built on the recognition that health makes progress possible.

Our health services are designed to redefine healthcare as we know it.

But we can't do it alone.

True change takes all of us, united in a shared vision.

Health is what drives us.

But it's just the start.

Together, we can solve the problems others don't, won't or can't.

Sound like you? Great! Here's more on how you'll make a difference :



* Identify and refer appropriate customers to eligible programs within CIGNA Healthcare (CHC) and all eligible client specific health and wellness programs.


* Support Care Coordination of the individual customer.

Coordinate the care of the high-risk targeted population in an appropriate, efficient, high quality and cost-effective manner.

Refer to appropriate clinical partners (i.e.

complex case management and/or Specialty Case management).


* Partner and function as central conduit between employer, provider (PCP, Onsite Health Clinic) and all available Evernorth programs and resources.


* Provide onsite face-to-face customer coaching and support.



* Identify customer health education needs through targeted health assessment activities.

Refer customer to other Cigna clinical programs or client specific programs as clinically appropriate.



* Collaborate with customers to establish health improvement plans, set personalized evidence-based goals, and support customers in achieving those goals.



* Empower customers to become an active participant in their own health outcomes.



* Assist customer in overcoming barriers to better health.



* Lead and support a variety of health and wellness promotional activities, such as group coaching, wellness challenges and health-related seminars.



* May perform biometric screenings, including finger sticks, blood pressure, body composition, etc.



* Utilize biometric values and motivational interviewing techniques to collaborate with customer to drive to improve clinical outcomes.



* Provide support for health-related site events, which include open enrollment, wellness committee facilitation, flu shot events, health fairs, etc.



* Partner and coordinate with health management matrix partners for additional engagement and promotion opportunities.


* Support established process and procedures that ensures thorough review of patient level actionable data and reports used to support identification of customers for outreach and engagement.



* Assure and maintain timely, compliant, efficient documentation and information exchange to drive appropriate outreach, engagement and positive clinical outcomes with aligned population.


* Communicate clearly with all matrix partners an...