Client Services Manager

Client Services Manager

East Ipswich

Temporary contract (to the end of March 2026, part time (22.5 hpw)

Salary £27,338 to £28,890 per annum [pro rata] and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session 

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our East Ipswich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!  You’ll manage our services which house customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issues and/ or a mild learning disability in 24/7 supported and less supported housing in East Ipswich.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager  


* Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 


* You’ll coach your team and manage individual and team performance  


* You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  


* Great people skills, ability to communicate and understand where people are in their life


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  


* Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others


* Experience of delivering support in a housing or care environment  


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we cannot offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

You’ll join Senior Manager Kathy, along with Managers Elle and Debbie and our East Ipswich Mental Health Cluster team, we’re super passionate about what we do! We’re really proud of the support and creativity we use when supporting customers. 

Job details  


* We’re open to discussing working hours with you 


* Contribute covering ...