JPMorgan Private Client Market Director - San Francisco, CA

At JPMorgan Private Client, we are devoted to providing distinguished experiences that resonate with our affluent clientele, ensuring they feel valued and delighted by our unparalleled expertise.

As the Market Director within our team, you will be at the forefront of representing our brand by utilizing best-in-class banking, lending, investment solutions, and thought leadership, along with cutting-edge digital technology.

You will lead and develop a team of highly skilled Relationship Managers who nurture and develop high-net-worth client relationships by earning their trust, comprehensively understanding their unique aspirations, and offering bespoke solutions and tailored advice.

Your role requires strategic thinking, a passion for exceptional client service, and a history of successfully building omni-channel businesses to meet the financial needs of affluent clients.

Additionally, you'll need expertise in Sales and Practice Management to ensure dynamic and consistent performance at both the Relationship Manager and market levels.

Job responsibilities



* Recruit, lead, mentor, and manage a team of exceptional Relationship Managers.

Foster their professional growth by providing training and development opportunities.

Ensure they deliver the full JPMorgan Private Client value proposition, attracting and nurturing client relationships while enhancing their overall experience with sophistication.


* Spearhead the development and execution of market strategic plans aimed at expanding the affluent client segment.

Focus on achieving business objectives by identifying growth opportunities and implementing innovative strategies that align with the JPMorgan Private Client vision.


* Build and maintain strong relationships with key clients and centers of influence.

Leverage these relationships to enhance client satisfaction, loyalty, and advocacy, ultimately driving business growth.


* Foster relationships with leaders across various lines of business to identify collaborative opportunities.

Work together to enhance client relationships and support prospecting efforts, ensuring a seamless and integrated client experience.


* Promote a culture of excellence, collaboration, and continuous improvement within the team and among internal stakeholders.

Encourage open communication, knowledge sharing, and a commitment to delivering outstanding client experiences.


* Establish clear performance expectations for team members.

Provide regular feedback and coaching to help them achieve their goals and enhance their skills.

Celebrate and recognize performance and outstanding achievements to motivate and retain talent.


* Serve as the escalation point for complex client issues, ensuring timely and effective resolution.

Prioritize client satisfaction by addressing concerns with empathy and professionalism, reinforcing the firm's commitment to exceptional client care.


* Represent JPMorgan Chase at industry events and networking op...