Business Operations Analyst

Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution?

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences.

The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.

As an Analyst within Operations 2.0, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts.

You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively.

Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences.

With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt.

Job Responsibilities:


* Influence the design of new deposit products to ensure operational considerations are integrated


* Execute strategic initiatives to enhance operational efficiency and effectiveness


* Conduct journey and process mapping to identify and address operational pain points


* Collaborate with cross-functional teams to define visionary target states and drive improvements


* Ensure successful delivery of Deposits 2.0 initiatives, including impact assessment and gap closure


* Make strategic interoperability decisions and assess their impacts on operations


* Develop plans for remaining and new processes that are less than ideal

Required Qualifications, Capabilities, and Skills:


* Proven experience in consulting and product knowledge


* Strong analytical skills with the ability to leverage data-driven metrics


* Excellent collaboration and communication skills


* Ability to map processes and define visionary target states


* Experience in conducting impact assessments and gap closure


* Curiosity and courage to drive change and improvements.


* Ability to work effectively with cross-functional team

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and locat...