Client Manager

The Client Manager focuses on the retention and growth of existing TrueCommerce Mid-Market clients.

You will have expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value.

This role will be focused on proactively growing & retaining relationships with existing customers in the Mid-Market space.

A Client Manager must be confident, detail-oriented, and hardworking.

To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented.  Come be a part of a growing Sales team!

This is a FULLY REMOTE ROLE!

As a Client Manager, you will:


* Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.


* Developing trust relationships with a book of mid-tier customers to ensure they do not churn.


* Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.


* Highly responsive to customer requests via email and tasks.


* Willingness to own customer billing questions & concerns in partnership with our internal billing team.


* Maintain high level of opportunity follow-up to ensure all opportunities are updated


* Be a trusted advisor and advocate for the customer both internally and externally


* Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.


* Continually update TrueCommerce CRM with notes and activities


* Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success:


* 4+ years Account Management or Customer Success for existing customers.


* A genuine desire to build relationships with existing customers


* Proven overperformance in exceeding retention & sales quotas


* Enjoys proactively reaching out to customers to recommend new solutions and upselling


* This individual enjoys solution selling and thrives on change


* Strong technical aptitude is a must.


* Strong phone skills, exceptional listening skills, and above-average problem-solving skills


* Proven ability in building client rapport


* Organizational skills with an emphasis on attention to detail


* Working knowledge of EDI is very helpful


* Willingness to dedicate extra effort beyond normal working hours

Education:


* BA/BS degree or equivalent work experience preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.  We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Come join our team!

Please visit our careers website for additional information.

Equal Opportunity Employer
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