Guest Transport Coordinator

About us
 

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.

As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
 

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

Your day to day
 

As a Transport Coordinator, you will be the orchestrator of all arrivals and departures to and from Hayman Island.   You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times.

You will also be the central contact person for any inquiries from other colleagues and external travel partners. 

In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort.

These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety

What we need from you
 



* QUALIFICATION: Tertiary Studies in Hotel Management or Business Degree


* Minimum 1-2 years’ related management experience in 5 star, luxury hotel industry.


* Flexibility - night, weekend and holiday shifts are all part of the job


* Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories


* Fluency in the local language - extra language skills would be preferred

What we offer
 



* World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields



* An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.



* Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.



* IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.