Strategic Rideshare Specialist

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Strategic Rideshare Specialist will focus on supporting the company’s Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market.  The Strategic Rideshare Specialist will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations.

The Strategic Rideshare Specialist will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area. 

Location: 7600 N.

15th Street, Suite #110, Phoenix, AZ 85020.

This position will require you to be onsite daily.

What you’ll do:


* Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education


* Utilize data to develop and deliver performance improvement plans (PIP)


* Source for new IDP’s and support their onboarding


* Determine and conduct off boarding for providers not meeting contractual obligations


* Serve as the first point of contact for all IDP service requests


* Own the day-to-day IDP interaction and satisfaction


* Conduct on site vehicle inspections and IDP audits to verify compliance with MTM and HIPAA guidelines


* Deliver timely, accurate and professional operational support to all IDPs within a specified geographic area and Service Level Agreements


* Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of IDP issues


* Demonstrate proficiency by providing effective consultation to IDP’s and guidance to internal team members


* Recognize opportunities to educate IDP contacts on MTM processes when necessary


* Assist with/participate/facilitate regular town hall meetings


* Liaise with other internal departments as required to resolve IDP’s issues and questions


* Provide ongoing support to IDPs regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance


* Meet or exceed assigned KPI’s and business objectives


* Meet all compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant IDPs are not performing services for MTM

What you’ll need:

Experience, Educ...