Sr Convention Services Manager

DUTIES & RESPONSIBILITIES:


* Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.


* Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order. 


* Work with sales team to service and solicit new business. 


* Up-sell client events and manage function space and room block inventory as assigned.


* Assist in the implementation of the hotel’s catering and conference strategy


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. 


* Promote teamwork and quality service through daily communication and coordination with other departments.


* As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. 


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.


* Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.


* Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.


* Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.


* Maintain client files and update information daily in accordance with established departmental policies and procedures. 


* Review daily postings of charges to master accounts of clients and resolve any discrepancies or process necessary adjustments.  Review final bill prior to presenting to client. 


* Complete post-conference reports of events for senior management, and complete other reports as needed or requested.


* Report and communicate Meeting event needs between the client and hotel.


* Prepare and distribute amenity request forms for specified clients.  Obtain designated approvals and follow-up on delivery.


* Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards.  Ensure deficiencies are corrected by appropriate personnel.


* May perform other duties as assigned.

QUALIFICATIONS: Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.  Knowledge of hotel sales and/or catering required.  Prior experience in a luxury hotel environment is preferred.   Must speak fluent English.

This job requires abilit...