IT Support Specialist

Cornell Pump Company is a prominent leader in the centrifugal pump industry with over 75 years of experience and continuous growth.

Our manufacturing facilities located in Clackamas, OR, Vancouver, WA, and Rock Hill, SC allow us to serve diverse markets such as Agriculture, Industrial, Municipal, Rental, and Mining.

We are seeking an IT Support Specialist to join our team in Clackamas, OR.

This position is 100% onsite with consistent, flexible office hours.

Candidates must currently reside in the Portland metro area.

The ideal candidate will be tech-savvy, detail-oriented, and able to provide reliable support to keep our technology running smoothly.

The hourly pay rate is $24.00-$30.00 (DOE)

We offer many company benefits:


* 10 paid holidays and PTO starting at two weeks per year


* 401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting


* Two medical plans: a PPO and an HDHP with an HSA


* Dental/Vision coverage


* Pet Insurance


* Company-paid Employee Assistance Program (EAP)


* Two weeks of paid Parental Leave


* Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability


* Additional Voluntary Life Insurance & AD&D


* Supplemental health insurance: hospital, accident, and critical illness insurance


* Safety Shoes: Get up to $250 reimbursed every two years


* Prescription Safety Glasses: Get up to $250 reimbursement every two years


* Employee Rewards and Recognition Program


* Coffee and healthy snacks are provided daily


* Free lunch with food truck Fridays throughout the Summer, a summer party for the family, holiday events, and Santa Day for the kids

About the position:

As the IT Support Specialist, you will ensure smooth computer operations so end users can efficiently complete their work.

This role involves receiving, prioritizing, documenting, and resolving help requests using diagnostic tools and providing hands-on, in-person desktop support.

What You'll Do:


* Manage and document support requests through the IT ticketing system.


* Respond to end-user inquiries via phone and email with professionalism.


* Gather detailed information about issues and build rapport with users.


* Prioritize and escalate problems as needed.


* Troubleshoot and resolve hardware and software issues using diagnostic tools and online resources.


* Install, configure, and maintain software, hardware, and antivirus, and perform preventative maintenance on workstations and peripherals.


* Verify fixes and follow up to ensure user satisfaction.


* Analyze trends to prevent recurring issues and develop user guides and FAQs.

What we're looking for:


* Knowledge of computer hardware (desktops, laptops, mobile devices).


* Experience with Windows desktop and server operating systems


* Skilled in supporting applications like Mi...