Office Manager

The Office Manager is responsible for ensuring the efficiency and effectiveness of the HOA office and administrative staff.

Office Manager provides oversight of the general office operations.

This is NOT a remote work position.

Must work on-site in office environment.

RESPONSIBILITIES


* This position reports to the Chief Financial Officer.


* Assumes responsibility for insuring the efficiency and effectiveness of the Department by:


* Formulating departmental goals, strategies and operating policies and procedures and directing implementation of approved changes.


* Make recommendations on employees regarding employment, performance appraisals, salary changes, promotions, or terminations.


* Insuring productivity levels are maintained through effective monitoring of staffing levels and financial requirements.


* Guiding personnel to achieve optimum performance levels.


* Manages documents control system for client reports, postings, etc.

to assure approvals, training and proper filing of documents is complete.


* Prepares Correspondence and Monthly Report as needed.


* Develops departmental internal customer service awareness and handles escalated matters.


* Work with management team as requested on special projects.


* Understands and adheres to all company Health and Safety procedures as they relate to essential job functions.


* Responsible for departmental training and workflow of office.


* Provides back up support to other Administrators including the Front Desk and Compliance.


* Manages and provides timely oversight of work order system and reporting to management.


* Assists with Board/Committee reports and meeting preparation.


* Assists with special projects as needed and other duties as assigned.

QUALIFICATIONS


* Proficient in use of Microsoft Office software


* Possess effective communication skills, both verbal and written


* Multi-tasking abilities essential


* Strong organizational, leadership and problem-solving skills


* General knowledge of water and wastewater operations

Education/Experience : High School Diploma or GED and 3-5 years related experience.

Supervisory or lead experience required.

Community management or HOA experience preferred.

Technical : Intermediate proficiency with Microsoft Office applications & internet.

Ability to learn new software quickly.

Working knowledge of post office protocol, mail processing, work order systems & handling.

Attention to detail and professionalism required.

Communication : Communicates clearly & professionally.

Contributes to a positive internal & external customer experience.

Maintains composure in challenging situations.

Collaborates with others.

Asks for constructive feedback.

Problem Solving & Quality : Pays attention to detail.

Identifies & solves problems.

Escalates issues accordingly.

Checks work for quality.

Shares suggestions to improve quality & productivity.

Managing for Resu...