Customer Operations Specialist

DHL Global Forwarding as a Customer Operations Specialist and play a key role in keeping Australia – and the world – moving.
What You’ll Be Doing:

Reporting to the Operations Manager this hands-on role combines administrative precision with physical freight coordination.

You’ll help ensure freight moves safely, efficiently, and on time — while delighting customers and maintaining full compliance with local and international standards.

Key Responsibilities:


* Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.


* Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.


* Enter and update data accurately in DHL systems and operational platforms.


* Assist with sales invoicing, costing, and closing out files to meet month-end timelines.


* Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.


* Ensure all operations meet local and global compliance standards.


* Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.


* Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.


* Contribute to a clean, safe, and well-organised workplace in line with safety protocols.

What You’ll Bring to the Team:

We’re looking for someone who’s proactive, detail-oriented, and thrives in a fast-paced logistics environment.

To succeed in this role, you’ll need to:


* Have experience in freight forwarding operations (Air and/or Ocean preferred).


* Show strong attention to detail and a commitment to accuracy.


* Be confident working with operational systems (experience with DHL systems advantageous).


* Communicate clearly and professionally with a wide range of stakeholders.


* Be adaptable, hands-on, and willing to pitch in with freight handling tasks as required (subject to appropriate licences).


* Demonstrate resilience and a solutions-focused mindset during busy or high-pressure periods.


* Collaborate effectively as part of a high-performing, supportive team.

Why Join Us?

At DHL Global Forwarding, you’ll be part of the world’s leading logistics company, where we don’t just deliver goods — we deliver careers.

We offer:


* A collaborative and inclusive team culture.


* Ongoing learning and development opportunities.


* A chance to make an impact every day in a critical operations role.


* Competitive remuneration and employee benefits.

Join us and help move the world forward.