Customer Service Representative

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower.

Record events and prepare scheduled reports.

Responsibilities



* Answer incoming phone calls.


* Attend daily meetings as required.


* Review traffic for status, accuracy, and report any potential problems to the appropriate department.


* Assign primary vessel group as required.


* Confirm trip requirements are met.


* Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).


* Assist in the facilitating any action plans developed to address a problem.


* Coordinate horsepower requirements with the Scheduler or Scheduling Manager.


* Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).


* Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).


* Schedule barges as directed.


* Send vessel orders as directed.


* Coordinate fleet departures/arrivals.


* Calculate and update ETAs on barges in Oasis.


* Call dock representatives to solicit status for barges prior to arriving port.


* Tender barges upon arrival in port as required.


* Document all pertinent trip information and complete reports and written turnover plans for shift relief.


* Coordinate trip requirements including but not limited to


* Notify the Coast Guard and/or the Dept.

of Homeland Security of hazardous cargo, etc.


* Communicate delays to Sales and customers.


* Monitor heating orders.


* Ensure appropriate traffic is correctly entered into Oasis.


* Act as ship agent (cleaning, fueling) when required.


* Assess all criteria to determine shore tankermen service.


* Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.


* All other duties as assigned.

Qualifications



* Follow procedures and verbal/written instructions.


* Organized, detail-oriented and accurate.


* Self-motivated and multi-task oriented.


* Strong written and verbal communication skills.


* Ability to operate standard office equipment such as a personal computer.


* Identify and review upcoming requirements (orders).

Education:

High school diploma or formal training required; college degree preferred.

Experience:

Prefer minimum 1 year logistics or maritime experience.