Showroom Concierge

Join the TileBar Team!

TileBar is thrilled to open our new Raleigh Showroom, and we're seeking an enthusiastic and service-driven Showroom Concierge to join our team.

As a vital partner to our Design Consultants, the Concierge ensures a seamless and exceptional client experience from start to finish.

This role combines customer service, sales support, and product knowledge to create memorable interactions in the showroom.

You'll be part of a close-knit two-person team dedicated to delivering excellence at every touchpoint.

We offer a competitive compensation package with a strong base salary and opportunities for growth within a rapidly expanding brand.
What You'll Do


* Customer Experience
+ Create a warm, welcoming, and professional first impression—whether in person, over the phone, or via email.
+ Offer refreshments, seating, and amenities to enhance the showroom experience.
+ Respond promptly to client inquiries with a solution-oriented approach.


* Sales & Order Support
+ Assist Design Consultants with sample requests, quoting, order placement, tracking, and returns.
+ Maintain accurate records of client interactions within the CRM system.


* Product & Project Knowledge
+ Develop a solid understanding of TileBar's products and services to provide expert support and accurate information.


* Team Collaboration
+ Partner with showroom staff and internal teams to uphold brand standards and exceed client expectations.
+ Support efficient order processing, timely deliveries, and overall showroom operations.


* Brand Representation
+ Serve as a positive, professional ambassador for TileBar's values, culture, and commitment to exceptional service.

What We're Looking For


* Experience
+ 2-3 years of relevant sales support or customer service experience.
+ Experience in tile, stone, textiles, furniture, building materials, or related industries preferred.
+ Familiarity with commercial contractors, logistics, and supply chain operations is a plus.


* Skills & Competencies
+ Proficiency in CRM systems (required).
+ Strong time management and multitasking skills.
+ Excellent interpersonal, de-escalation, and problem-solving abilities.
+ Collaborative and team-oriented with a service-first mindset.


* Additional Requirements
+ Flexibility to work retail hours, including evenings, weekends, and special events.
+ Ability to lift up to 25 lbs.

for samples and showroom maintenance.
+ Occasional travel for market events, training, or showroom openings.

Why Join TileBar?

At TileBar, we're redefining how clients experience tile and design.

As part of our Raleigh showroom team, you'll:
✔ Play a key role in shaping exceptional client experiences.
✔ Collaborate with design consultants and cross-functional teams.
✔ Grow your caree...