Membership Concierge

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Membership Concierge plays a pivotal role in creating a welcoming, professional, and service-oriented environment for current and prospective members of the Claremont Resort & Club.

This position supports the Membership Sales Manager and serves as the first point of contact for member inquiries, communications, tours, and administrative needs.

The Membership Concierge ensures seamless and elevated member experience by managing day-to-day operational duties with warmth, efficiency, and attention to detail.

POSITION EXPECTATIONS AND RESPONSIBILITIES:

Member Relations & First Impressions:


* Serve as the first point of contact for all membership-related inquiries by phone, email, and in person.


* Greet prospective members, assist with scheduling tours, and prepare membership information packets.


* Provide concierge-style support to current members, assisting with club navigation, scheduling services, and connecting members with amenities.


* Communicate professionally and consistently with all resort departments to support a cohesive and elevated member experience.


* Build strong relationships with both prospective and current members to understand their interests, preferences, patterns, and enhance their club experience.


* Serve as a visible, approachable presence at club events and social functions.

Administrative & Database Management


* Support the Membership Sales Manager with administrative tasks, including data entry, reporting, and follow-up correspondence.


* Maintain accurate and up-to-date membership records (applications, cancellations, billing updates, guest passes).


* Ensure that all public-facing materials (flyers, welcome letters, forms) reflect the brand tone and standards of the ...