Temporary Help Desk Support Specialist

IT

Temporary Help Desk Systems Specialist

Temp12 - Starting Hourly Rate: $25.96 (Part-time)

Nature of Work:


* Work with staff to plan, schedule, monitor, verify, and analyze enterprise applications.


* Review and document applications and procedures to prevent and correct production issues as necessary.


* Investigate and insure resolution of issues reported to the Helpdesk.


* Escalate and assist on issues needing input from other IT staff.


* Identify and resolve client problems involving desktop applications, local and remote storage space allocation, network performance and operation, desktop configuration, and automated maintenance jobs and schedules.


* Log and document production problems including documenting issues and resolutions in the Helpdesk software.


* Identify reoccurring and potential process problems, jointly develop resolution plans and implements changes with other IT staff.


* Review, develop and improve software deployment and maintenance scripts/procedures.


* Install and troubleshoot hardware including computers, printers, phones, faxes, cameras, etc.


* Recommend process controls for prevention of issues or improvement in production systems.


* Investigate and test alternative methods to expedite problem resolution.


* Analyze log files and recommends changes to improve processing and system utilization.


* Recognize and identify areas where existing policies and procedures may require change or where new ones potentially need to be developed.

Required Qualifications:


* Associate’s degree in computer science, information technology or related field.


* Valid driver’s license.


* Knowledge of computer hardware, software, and application programming.


* Experience in working with computers and applications: at least one year.



* The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.

Preferred Qualifications:


* Bachelor’s degree in computer science, information technology or related field.


* At least two years of experience in working with computers and applications.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Positions in this class typically require: stooping, kneeling, reaching, lifting, pushing, pulling, driving, grasping, talking, seeing, hearing and repetitive motions

The ability to safely operate a motor vehicle, as incumbents will be required to travel throughout the City of Ann Arbor as necessary.

Duties entail the ability to work at a computer keyboard for extended periods of time or extended periods of time troubleshooting over the telephone.

Operating standard office equipment requiring continuous or rep...