Digital Channels Middleware Platform Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Senior Product Associate in Digital Channels Middleware Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.


* Considers and plans for upstream and downstream implications of new product features on the overall product experience.


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.


* Writes the requirements, epics, and user stories to support product development.


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Manages timelines and dependencies effectively while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery


* Coordinate and manage stakeholders to ensure smooth delivery of product features


* Create presentations and documentation, including product feature release updates.

Communicate with senior leadership and promote product features to align with strategic goals.

Required qualifications, capabilit...