Cyber Communication Crisis & Reputation Manager

Schneider Electric has an opportunity for a Cyber Communication Crisis & Reputation Manager to be based in one of the following locations: Boston, MA; Dallas or Houston, TX; Nashville, TN; Raleigh, NC.

As the Cyber Communication Crisis and Reputation Manager, you will lead the communication efforts in response to cybersecurity incidents, controversial situations, and reputational risks.

You will be responsible for developing and executing crisis communication strategies, monitoring public sentiment, and ensuring a consistent, transparent response across stakeholders during high-stakes or controversial situations at Schneider.

As part of this role, you will cover cybersecurity incident/crisis, product vulnerability & controversial situations.

What will you do?

Communication Preparedness


* Develop, update, and test communication playbooks including but not limited to:


* Comprehensive communication strategies for various types of cybersecurity events (incident, crisis, controversial situations) to ensure a swift, consistent, and effective response


* Pre-approved templates for communications assets (notification, letter, FAQ etc)


* Pre-approved statements (media, customers, employees etc...)


* Detailed communication processes for asset deployment, including key contacts and a step-by-step workflow to ensure clarity and efficiency.

Communication Subject Matter Expert support

Serve as the Communication Lead for cybersecurity incident, crisis, controversial situations including but not limited to:


* Rapidly assess situations, gather critical facts, and craft timely, strategic messaging


* Inform and provide clear guidelines related to on-going situation internally to maintain alignment and consistency across teams.


* Draft public statements, provide guidelines for media inquiries and social media responses.


* Maintain trust by keeping employees, customers, partners, and investors informed with clear, timely updates.


* Monitor media coverage and public sentiment, providing insights to leadership and adjusting messaging as needed.


* Maintain records of all communication activities during incidents for audits and reviews


* Support post-incident review and debriefing, analyzing communication effectiveness and refining future response strategies.


* For security notifications: review, approve and support publication of monthly product security notifications when required.

Communication-related projects:


* Maintain and enhance the Cybersecurity Support Portal (external facing)


* Provide communication expertise and facilitate project achievement where applicable on projects related to vulnerability management & incident response (ex: newsletter, responses guidelines, technical documentation etc...)

Education and Awareness:


* Raise employee awareness on the incident response lifecycle and disseminate guidelines on appropriate communication protocols during incidents.


*...