Sr IT Principal Architect - AI Solutions

Description & Requirements

We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.

This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.

You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.

In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.

Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.

Responsibilities

• Design, prototype, and deliver AI-powered automation solutions across our platforms.

(Moveworks, Glean, Kore.ai OneReach.ai)

• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.

• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.

• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.

• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.

• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.

• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.

• Mentor junior and mid-level solution architects and no-code developers.

• Stay current with emerging technologies and champion innovations that improve s...