Outside Services Sales Representative (OSSR)

Summary

The Field Services Outside Sales Representative(OSSR) is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade and digital Services of all major manufacturer's electrical equipment installed at the customer's site.

The OSSR is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions.

This position is responsible for developing and maintaining relationships with new and existing customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target.

The OSSR develops new sales opportunities and addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs.

Creates Service proposals, and close them facing the customer.

He/she interacts with the account manager from the divisions and also with Marketing and Channel sales.

He/she will have to increase the mix of Service Plans sales as a top priority.

Responsibilities


* Develops account profiles and executes the sales plan.


* Applies market and account skills necessary for dealing with specific target audiences.


* Identifies and contacts potential customers or prospects, either existing or new.


* Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery, etc.)


* Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.


* Provides monthly forecasts and summaries in a timely manner.


* Participates in the preparation of analysis and reports on field service performance.


* Prepares sales quotations and proposals with the help of quotation team in respect of expected margin.


* Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.


* Is "feeding" the Field Services Marketing leaders with Offers feedback and needs


* Educates customers on all SE products and services with special attention on Recurring and digital Offers


* Coordinates and/or attends trade shows and marketing/sales seminars as needed

Requirements


* The successful candidate should have a bachelor degree and 5-10 years technical sales experience.


* Inside sales or CCC experience is a plus


* Ability to build a sustainable and reliable relationship with the customer.

The concept of Customer Intimacy is critical in Field Services.


* Excellent verbal and written communication skills including C-level customers


* Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.


* Proficient in Microsoft Office suite and ERP/CRM related tools.

Excellent organiz...