Lead Support Worker

Exeter, Devon

1 x Permanent and 1 x 12 months fixed term, full time (x 37.5 hpw)

On 4 week rolling rota, including evenings and weekends.

Pay £13.21 per hour (£25,838 per annum)

We can only consider candidates with an existing right to work in the UK

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As a Lead Support Worker, you'll support customers with complex needs related to street homelessness, helping them develop skills for independent living in the community.

You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.  Amazing we know!

Typical Day as a Lead Support Worker (we know it as a Support Coordinator)


* Creating support plans with customers and coordinating a small team of Support Workers.


* Assisting customers with daily activities like meal preparation, shopping, budgeting, maintaining tenancy, and transitioning to independent accommodation.


* Conducting risk assessments, support planning, goal setting, and regular reviews.


* Enjoying cuppas, chats, and catch-ups with no rush between customers, allowing time for collaboration with colleagues.

You’ll go home each day knowing you’ve helped change our customers' lives for the better, working for one of the top ten Great Places to Work in the UK!

You Bring


* Passion for supporting customers to live their best lives, working collaboratively with attention to detail.


* Experience in creating person-centred support plans and guiding colleagues to follow them.


* Experience in coordinating and assessing customer referrals.


* Ability to work independently, stay calm under pressure, and maintain a resilient approach.


* Flexible and caring nature, adaptable to sudden changes, and effective teamwork skills.


* Strong communication skills to articulate complex problems and see them through to resolution.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.

This remains under regular review.

Our Team

Looking for a job where you truly belong? Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers.

Join our diverse team, who are here to support you as you make yourself at Home!

Job Details


* Flexible working hours in an agreed pattern.


* Flexibility to meet customer needs, which may require adapting start or finish times occasionally.


* Work pattern across a seven-day, four-week rolling rota, including alternate weekends.


* The team works closely, lone working at times and regularly getting together for training and team meetings during working hours.


* Strong IT skills required for creating and updating support plans, completing online learning, and collaborating with colleagues and partners.

Attention to detail and strong written Eng...