Banking Payments, Payment Experiences and Services (PxS) - Senior Associate, Product

The Connected Commerce Banking Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.

We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

Job Summary

As the Vice President, General Management - Ultimate Rewards in the Chase Rewards Team, you will play a pivotal role in delivering exceptional loyalty user experiences that empower our customers to redeem their Ultimate Rewards points.

The Rewards Redeem GM & Rewards Engagement team oversees several redemption option verticals, including Gift Card, Point Transfer, Pay with Points, and Pay Yourself Back.

You will be responsible for the comprehensive program management of Rewards Programs available to card customers through Ultimate Rewards (UR).

Job Responsibilities


* Establish the strategic direction of the Ultimate Rewards Gift Card redemption program by actively assessing performance results, customer behaviors, trends, competition, and areas of opportunity, in collaboration with Data and Analytics.


* Develop a customer engagement strategy that leverages special offers, seasonality, and trends to drive higher UR redemptions.


* Navigate and manage multiple complex initiatives and deliverables simultaneously in a dynamic environment with competing priorities.


* Oversee contractual obligations of Rewards programs, partnering with Corporate Development, Legal, and Finance to ensure business stability, compliance, and growth.


* Facilitate product enhancements to drive operational efficiencies and deliver an improved customer experience by collaborating with product and technology teams.


* Engage effectively with product managers, vendors, merchants, finance, and marketing to manage conversations and initiatives.


* Identify process improvement opportunities and define plans to implement efficiencies.


* Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced environment while ensuring risks are mitigated and strong controls are in place.


* Contribute to Ultimate Rewards cross-functional teams to identify areas of improvement and drive solutions to enhance customer satisfaction.


* Continuously seek ways to optimize the customer experience and maintain awareness of product backlog initiatives through collaboration with Voice of the Customer and Product teams.


* Serve as a Subject Matter Expert for Gift Cards and the Rewards landscape, including the competitive environment.

Required qualifications, capabilities, and skills


* 7+ years of professional experience.


* Bachelor's degree and/or MBA, with a strong interest in strategy.


* Experience in partnership management.


* Proven ability to manage multiple, complex projects and competing priorities.
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