Technology Support Lead - Major Events Incidents

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within the Commercial and Investment Bank Technology team, your dedication to innovation is essential to what keeps our company moving and thriving.

In this role, you'll engage in application issues, including coordinating internal parties, troubleshooting, identifying, escalating, and communicating in accordance with our playbook.

You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.

Job responsibilities


* Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients


* Collaborate with Technology and Operations partners on large scale, complex issues


* Process complex, highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful, concise field updates in a business-friendly language


* Hold Office Hours (audience of 200-300 cross-LOB) providing business status updates and additional impacting workstreams


* Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months


* Process the execution of client event impact lists for major events

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.


* 7+ years of progressive leadership experience


* Demonstrated excellence in ability to communicate effectively to multiple levels of management (inclusive of C-Level management), both written and verbal (a writing sample may be required as a part of the candidate selection process)


* Strong knowledge of the merchant services industry, products, and services with a strong technical acumen


* Project management skills

Preferred qualifications, capabilities, and skills


* SQL and AWS Experience


* Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership-level audience


* Self-starter with excellent analytical and problem-solving skills.


* Ability to work independently and develop a creative way to achieve goals

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer ...