Customer Service Representative

Primary Responsibility:

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.

Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties.

May handle and resolve complaints

What You'll Do:

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

Reports customer feedback to management.

Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

Assures proper invoicing of accounts by verifying computer-generated invoices.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

Schedule loads as required.

Maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short and damaged (OS&D) orders.

Follow attendance policy, show up for work on time and ready to work assigned shift.

Perform other duties as required and assigned.

What Experience and Education You Need:

• High school diploma or general education degree (GED).

• 0-2 years of related work experience.

What Could Set You Apart:

• Ability to work in a fast paced environment and multi-task.

• Has flexibility, initiative, and experience working with challenging customers.

• Excellent communication skills and strong problem-solving skills

• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

• Knowledge of Microsoft Office and WMS a definite plus.

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operations in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constru...