Rental Specialist - EPG

PRIMARY FUNCTION :

This position provides inside rental customer service support and various administrative operational duties including rental equipment billing & inventory coordination.

Serves as a liaison between technical staff, sales representatives and customers.

ESSENTIAL DUTIES:

I.

Customer Service - Percent Of Time Spent = 60 % +



* Provide rental customers with quotes, availability, and delivery schedules.


* Resolve customers' rental complaints and issues.


* Monitors equipment rental schedule and contacts customer with any schedule updates, modifications or delivery issues.


* Act as a liaison between departments and branches for rental equipment availability, transportation, and repair.


* Informs sales and rental representatives of rental/sales fleet inventory, activity and rates.


* Notify customers of equipment damage/loss within 24 hours.


* Ensures customer's certificate of insurance is valid or that REP/RLP are invoiced.


* Assists with collection of past due rental payments.


* Builds relationship with extended CAT family (other dealerships).


* Coordinate freight for Power Systems Service.


* Responds to the needs of walk-in customers.


* Supports after-hours on call and rotates with other personnel for on-call duty.

II.

Administrative/Operational - Percent Of Time Spent = 40 %+

Equipment /Inventory



* Ensure rental units are operational and coordinates repairs and maintenance with Rental Operations Manager.


* Schedules transportation and delivery of rental equipment.


* Communicates with yard technicians about units being dispatched and returned.


* Maintains a list of rentals that are swapped out with date, reason, and cost to determine root cause


* Maintains inventory status in GPAX and ensures accurate and timely billing.


* Reviews the Gate Log daily and updates status in business systems.


* Opens service calls in GPAX for rental returns and units on jobsites needing repair.


* Provides inter-company and external (extended CAT family) rental sales coordination.

B.

Bookkeeping/Invoicing


* Expedites customer credit applications.


* Processes billing/invoices.


* Creates and processes purchase orders for payment to outside vendors.


* Serve as back up for GPAX reconciling and Journal Entries.


* Serve as back up for invoicing rental contracts.

MINIMUM REQUIREMENTS :

Education :


* Preferred: 4-year degree + 1 years' direct experience


* Acceptable: 2-year degree + 3 years' related experience

Work Experience :


* Must have at least one year in a similar role, preferably in rental service.

Physical:


* Ability to be seated for long periods of time

Skills:


* Strong customer service and communication skills


* Intermediate Microsoft Office skills (Excel, Word)


* Preferred: Microsoft Dynamics AX, mechanical/product knowledge

This job description is not intended to be all-inclusive...