Spa Manager

About Us

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis.

We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces.

From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family.

You can be part of a passionate group of people that has fun, works hard, and loves one another.

When you join the HEI family, you also get the benefit of the HEI Loves culture.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

This position oversees The Spa in the absence of the Spa Director.

Essential Duties and Responsibilities

• Support Spa Director regarding spa's daily quality process including goal communication, associate improvement, compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution.

Provide assistance in disseminating feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

• In conjunction with Spa Director and based on approved staffing plans: interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants.

• Communicate both verbally and in writing to provide clear direction to staff.

• Assign and instruct Spa Therapists and Associates in details of work.

Observe performance and encourage improvement.

Monitor business levels and hotel occupancy and make staffing adjustments accordingly.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

• Support established budgeting, forecasting, cost, and inventory controls.

• Assist in preparat...