Manager, Operations Projects & Standards

Job Title: Operations Project and Standards Manager

Location: Norfolk, Virginia Corporate Office

JOB SUMMARY:

As the Manager of Project Implementation and Operational Standards, you will play a crucial role in ensuring the successful execution of projects while maintaining high operational standards across the organization.

This position requires keen attention to detail, strong leadership and organizational skills, the ability to manage multiple projects simultaneously, and a deep understanding of operational processes to drive efficiency and excellence.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:



* Develop and manage detailed project plans, including timelines, milestones, and resource allocation.


* Lead cross-functional teams in the planning, execution, and completion of operational projects, ensuring adherence to timelines, budgets, and quality standards.

Projects could include pilots and implementation of current system enhancements with new functionality, as well as new systems or services.


* Monitor project progress and performance, identifying risks and implementing mitigation strategies as necessary to ensure successful project delivery.


* Serve as a liaison between project teams and senior management, providing regular updates on project status, key milestones, risks, and recommended modifications/corrections when applicable.


* Act as the System Administrator for Harbor Group's SOP website (Policy Partner)


* Develop and maintain company standards, policies, and procedures to ensure compliance with regulatory requirements and industry best practices.


* Conduct regular reviews and updates of existing standards.


* Independently conduct regular audits and assessments, as well as collaborate with department heads and stakeholders, to evaluate validity and compliance with established standards and procedures to identify areas for improvement, recommend improvement option(s) and/or strategies for improvement, and implement solution for improvement and/or corrective actions as needed.


* Develop and distribute clear communication for new or updated standards and procedures, ensuring understanding and to assist operation teams in enforcing compliance across the organization.


* Stay informed about industry trends, regulatory changes, and best practices related to operational standards and project management and incorporate relevant knowledge into company practices.


* Foster a culture of continuous improvement by encouraging feedback, implementing process enhancements, and promoting innovation in standards and project management practices.


* Respond promptly to user helpdesk requests and resolve issues.

Business Services helpdesk requests will include requests for changes to HGSOPs and other support requests for operations support.

MINIMUM REQUIREMENTS :

To excel in this role, an individual must satisfactorily execute each essential duty.

The qualifications outlined below r...