Apartment Resident Manager

Summary

The Apartment Resident Manager at Town Creek Apartments is responsible for overseeing all daily operations of the apartment community.

This includes managing leasing activities, coordinating maintenance, ensuring compliance with affordable housing regulations, and fostering a positive and supportive living environment for residents.

The Manager plays a critical role in maintaining property standards and delivering exceptional service, particularly to seniors and low-income residents.

This position includes an on-site apartment for the Manager.

Duties and Responsibilities

Property Management


* Supervise and manage the day-to-day operations of Providence Place, ensuring the property is well-maintained and safe.


* Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.


* Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.


* Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.


* Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.

Leasing and Resident Relations


* Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.


* Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.


* Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.


* Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.


* Promote resident retention through engagement, effective communication, and community-building activities.

Compliance and Record Keeping


* Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.


* Maintain accurate resident files and property records, ensuring they are audit ready.


* Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.


* Assist with regulatory audits and inspections by providing necessary documentation and reports.

Financial Management


* Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.


* Work with the Regional Property Manager to manage the property’s operating budget and control expenses.


* Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.

Qualifications

Education and Experience


* High school diploma or equivalent required; or equivalent experience in property management, business administration, or a r...