Salesforce Administrator

Join a great place to work with MissionSquare, a financial services corporation with approximately $75 billion in assets under management and administration and over 600 employees.

Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees.

We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 1.3 million participant accounts.

We strive to make the administration of retirement programs as easy and cost-effective as possible.

We have an extraordinary talent base and invite you to consider joining MissionSquare's Technology team.

This role will lead the administration of two Salesforce orgs: a mature Sales Cloud org supporting 500+ sales professionals in our Retirement Plan Administration practice; and a newly implemented Financial Services Cloud org supporting both Sales and Service functions for MissionSquare’s Personal Wealth Management team.

Essential Functions for this role include:


* Lead administration of both Sales Cloud and Financial Services Cloud orgs.

Manage user provisioning, deprovisioning, and access controls.


* Maintain and optimize profiles, permission sets, territory and role hierarchies.


* Configure and manage Single Sign-On (SSO) using Azure Active Directory.


* Ensure platforms are protected (data at rest and in transit) using Shield platform encryption.

Configure audit logging and monitoring to comply with organizational policy.


* Configure and monitor backups using Own Backup or similar tools.


* Create and maintain test sandboxes and scratch orgs, ensuring data is seeded and obfuscated in test environments.


* Partner with Enterprise Security and Infrastructure Engineering to define and enforce Salesforce security configuration baselines.


* Ensure compliance with SOC1, SOC2, and other regulatory frameworks in collaboration with Internal Audit and Compliance teams.


* Monitor and apply Salesforce critical updates, perform regression testing, and manage release readiness.


* Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of Salesforce.

Serve as Tier 2 support for Salesforce-related issues and coordinate with Salesforce Support for escalations.


* Maintain documentation and standard operating procedures for platform administration.


* Act as a key member of the Salesforce Scrum Team, working closely with the Technical Manager, Product Manager, Product Owner, Technical and Solution Architects, Developers, Release Engineer and QA Tester.


* Participate in sprint planning, backlog refinement, and release cycles.


* Communicate with team members regarding status, impediments and technical issues.


* Follow and contribute to technical processes, coding standards, and guidelines. 

If you have...