Senior Client Service Account Associate - Latin America

Are you fluent in Spanish and love to serve international clients? This could be the role for you!

As a Latin America Client Service Account Manager within the Payments team, you will serve the top Tier Latin America clients by catering to their cash management needs.

This will include major Latin American corporations and financial institutions.

Job responsibilities:


* Acts as point of resolution and escalation for service issues, liaises with bank partners to manage issues


* Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction


* Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services Payments product capabilities


* Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio


* Uses Payments product knowledge to recommend and participate in product enhancements and service delivery plans


* Conveys complex ideas and client issues with confidence and bringing solutions on a timely manner


* Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal /regulatory/cyber changes


* Works with the client product utilization as a solution to meet business objectives


* Applies sound judgment during the decision making process; evaluates risk factors

Required qualifications, capabilities, and skills:


* Fluent in Spanish, written/verbal


* Willingness to travel international (1-3 times a year)


* Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise


* Minimum 3 years of relevant industry and/or functional experience


* Advanced understanding of core and intermediate Treasury Services Payments product sets


* Possess negotiation and consultative skills to effectively communicate to internal/external clients


* Technical knowledge to produce value-added solutions for clients and partners


* Effective Problem Solving skill and Root Cause Analysis.

Creative thinker


* Proficient in Microsoft Office Suite


* Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments


* Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services

Preferred qualifications, capabilities, and skills:


* Business College degree


* Cash Management Banking knowledge

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

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