Rare Disease TRC Social Worker - Accredo - Remote

Position Overview
The Licensed Clinical Social Worker (LCSW) plays a pivotal role in supporting customer health and well-being through proactive outreach, education, and coordination of care.

This position involves telephonic engagement with customers to assess needs, provide guidance, and connect them with appropriate social, behavioral, and medical resources.

The LCSW collaborates closely with interdisciplinary teams across Cigna and Accredo Specialty Pharmacy, including medical management, behavioral health, pharmacy, and specialty care, to address complex cases and ensure holistic support.

The role requires strong clinical expertise, crisis intervention skills, and a deep understanding of health behavior change strategies.

Additionally, the LCSW serves as a resource and consultant to internal teams, offering training and insights on social determinants of health, community resources, and life planning needs.

This position demands excellent communication, organizational, and problem-solving abilities, with a commitment to empowering customers and improving health outcomes in a dynamic, team-oriented environment.

Key Responsibilities


* Conduct telephonic outreach to engage, support, and assist customers.


* Coordinate complex cases by leveraging community resources and support systems.


* Educate and refer customers to appropriate social and health services.


* Collaborate with Cigna Medical Management and Behavioral Health teams to ensure integrated care.


* Identify and educate customers on relevant, client-specific programs.


* Empower customers with skills to enhance communication and engagement with healthcare providers.


* Accurately document customer interactions and interventions in accordance with guidelines.


* Provide consultation and support to team members when medical or behavioral health issues impact customer goal-setting or progress.


* Collaborate with interdisciplinary team members including nutritionists, pharmacists, case management nurses, specialty teams, and other internal partners across Accredo Specialty Pharmacy/Cigna programs.


* Offer ongoing consultation and training to team members on social topics and available resources.


* Provide information and assistance regarding external agencies and funding sources (e.g., SSI, SSDI, VA, state victim assistance, rehabilitation programs).


* Support life planning needs such as end-of-life care, financial/home management, and accessible housing.


* Connect customers with community resources for specific conditions and bereavement support.


* Assume lead role in customer engagement when appropriate, while ensuring seamless integration with Cigna team members for continued care.

Qualifications


* Master's Degree in Social Work or related field.


* Licensed Clinical Social Worker (LCSW), actively licensed in good standing in the state of employment.


* Minimum of five (5) years of clinical experience in ...