Resident Network Engineer

Resident Network Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer's network and provide mentoring on Juniper solutions.

The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment.

This is a senior role, and the candidate must be able to work on its own, under live network environment pressure.

Responsibilities

In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas:


* Design Validation and Verification testing


* Interoperability testing, multi-vendor


* Acceptance testing of new software releases


* Adaptation of test cases for automated testing


* Consulting services for new features and technologies


* Implementation support


* Knowledge Transfer to customer staff


* Troubleshooting/fault finding and supporting operations


* Operational assistance (customer NOC)


* Software Versioning Review


* Analyzing network configurations


* Assisting with network inventory tracking and management


* Testing Juniper Networks product features and functionality


* Providing regular updates on work in progress and current issues


* Developing network and equipment operating procedures


* Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services


* Opening and helping drive Juniper TAC cases through to problem resolution


* Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer


* Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried


* Training the customer's implementation and support personnel to configure and operate Juniper Networks products and best practices


* Assisting the customer to develop Network Operating and Equipment Operating Procedures.

The RE...