Business Operations Manager

Working at Chase means making a real difference every day for your customers, your community and
yourself.

How? By putting others first, doing what's right and creating solutions that make lives better.
Build your career on our strong foundation and help shape what's next-for you and for us.

Chase, a
leading provider of diverse financial services worldwide, is actively seeking service-center team
members to create lifelong engaged relationships with our customers by delivering superior service and
quality with every customer interaction.

As a Strategy VP within Chase Consumer and Community Bank your role is pivotal in coordinating cross-functional initiatives and supporting executive leadership with strategy and people management initiatives.

You will have a strong background in operations, data analysis and strong written and verbal communication skills.

You are ambitious, self-driven and have expertise in managing workflow strategy and essential business processes.

Job Responsibilities


* Lead execution of GBP's strategic roadmap, aligning platform vision with OKRs, operating model milestones, and executive priorities across tech, product, finance, and legal teams


* Own executive reporting and strategic content development for senior leadership forums


* Oversee governance structures, decision tracking, and partner engagement to drive clarity and accountability across cross-functional initiatives


* Manage platform cost allocation strategy and modeling efforts in partnership with Finance, Tech, and Product


* Drive target-state onboarding experience and operating model readiness


* Serve as a senior advisor on risk, controls, and business process alignment, synthesizing data and insights to influence decision making

Required qualifications, capabilities, and skills


* 6+ years of experience in strategy/management consulting, technology consulting, corporate strategy, or similar roles including at least 1+ years of experience leading teams


* Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions


* Strong communication, presentation, and influencing skills - ability to collaborate and build relationships with colleagues at all levels and achieve goals


* A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership


* Critical thinking; can be given an objective and break it down into a plan with little guidance and execute


* Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly


* Ability to work in a team environment and independently, as well as collaboratively with all levels of the organization, including senior executives


* End-to-end thinking; does not get confined by organizational lines and factors in up and down stream impacts


* Can navigate ambiguity and bring sustainable, repeatable structure to the program
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