Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery.

Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers.

Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions.

You will make data-informed decisions and provide strategic insights to support key business initiatives.

As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities


* Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility


* Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects


* Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.


* Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.


* Proactively address any issues or risks.


* Oversee product releases with robust product and feature release capabilities.


* Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.


* Work across teams, functions, and disciplines to ensure continual progress.


* Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.


* Demonstrate strong people leadership skills.


* Coach and develop high-performance teams to achieve their full potential.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field


* Strong technical fluency and writing capabilities.


* Ability to understand the big-picture and how technology can help achieve business goals.


* Proven experience in leading complex technology projects and programs.


* Excellent resource and budget management skills.


* Ability to motivate and lead cross-functional, matrixed teams.


* Strong problem-solving skills and proactive risk management.


* Strong people leadership skills and experience in coaching high-performance teams.


* Proven experience with ServiceNow plat...