Technology Support Lead -CTC Incident Management & Response

As a member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the JPMorgan Chase & Co.

Global Incident Command Center (GICC) and Security Operation Center (SOC) , you will fit into a Global team providing 24/7 Incident Management and Response support, acting as the frontline defense for attacks against the firms' infrastructure.

You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event, in effort to prevent impact, or during an impacting Cybersecurity incident.

Job Responsibilities


* Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC), providing 24/7 support for incident management and response.


* Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.


* Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure.


* Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.


* Utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.


* Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.


* Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.


* Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development.

Required Qualifications, Capabilities, and Skills


* Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.


* Demonstrated command and control, documentation, and communication skills in previous roles.


* Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.


* Ability to work closely with business, technology, and project management partners to execute projects and improvements for the CTC IMR team.


* Strong understanding of the ITIL framework and experience with incident management tools.


* Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture.


* High-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain.


* Ability to exercise excellent judgment and decision-making skills...