Ocean Freight Export Specialist – Brisbane Station

Ocean Freight Export Specialist – Brisbane Station

Join Our Dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Export Specialist within the Ocean Freight  Department at our Brisbane Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe.

We connect people and businesses securely and reliably, enabling global sustainable trade flows.

With specialised solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as “The logistics company for the world.”

Key Responsibilities:


* Manage all shipment-level tasks, from receiving customer bookings to handling documentation and local/international transport arrangements.


*  Act as the primary contact for customers regarding shipment updates, issue resolution, complaints, and claims.


* Coordinate shipment routing and carrier assignment to meet customer service levels while optimising profit; prepare accurate invoices and resolve any disputes.


* Ensure compliance with regulations related to commodities and shipping destinations.


* Identify opportunities to upsell DHL services and attend customer visits to drive growth and retention.


* Troubleshoot daily delivery issues and implement continuous improvement initiatives to enhance operational efficiency.


* Address supplier performance issues and propose process improvements for better outcomes.


* Perform any other duties assigned by your manager within the scope of the role.                                                                                                                             

Key Accountabilities:


* Proactively manage customer shipments to deliver a positive experience and build long-term loyalty.


* Control job file costs and maximise gross profit margins.


* Independently resolve workflow or customer-related issues, escalating only when necessary.    

To be successful you will need:


* Minimum 3  years’ experience in freight forwarding/logistics


* Certifications in Customs, Dangerous Goods, and Air Cargo Security (essential)


* Strong communication, analytical, and commercial negotiation skills


* Ability to work independently, under pressure, and manage multiple priorities

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, s...