Front Desk Agent Overnight

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

 This position works during the overnight shift.

 The hourly pay rate for this role is $17.75.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

DUTIES AND RESPONSIBILITIES:


* Welcome guests in a friendly, prompt and professional manner. 


* Register guests, issue room keys, provide information on hotel services and room location.     

      Answer phones in a prompt and courteous manner.


* Up-sell rooms where possible to maximize hotel revenue. 


* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.


* Complete and transmit daily accounting reports and prepare them for review by hotel management


* Issue, control and release guest safe-deposit boxes.


* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


* Respond appropriately to guest complaints.


* Make appropriate service recovery gestures in order to ensure total guest satisfaction. 


* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.


* Promote teamwork and quality service through daily communications and coordination with 

      other departments. 


* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:


* Frequently standing up behind the desk and front office areas


* Carrying or lifting items weighing up to 50 pounds


* Handling objects, products and computer equipment


* Use a keyboard to operate various property management and reservations systems, etc.

Other:


* Communication skills are utilized a significant amount of time when interacting with guests and employees.


* Reading and writing abilities are utilized often. 


* Basic math skills are used frequently. 


* Problem solving, reasoning, motivating and training abilities are often used.


* Required to work the overnight shift


* May be required to work other shifts, weekends, and/or holidays.