Service Executive

Responsibilities:

•Greet and interact with customers in a professional manner

•Identify needs, product interest and enquiries of arriving customers

•Reassure customer acknowledge on the timeline, that they will be served by the next available staff

•Ensure sales team members availability and ready to serve the customers

•Handle and manage any potential queue issues, provide amenity to queuing customer if needed

•Arrange and verify walk-in customers' appointment

•Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended

•Provide feedback to in-charge on queue and Tally management

•Update customer appointments throughout the day and record accordingly

•Recognize each VIP customers and greet them by their name

•Serve aftersales and Web-To-Shop customers

•Support cashier job duty when no other available staff

•Assist in general store operations and activities

Requirements:

•Relevant work experience in retail sales / stock management / customer service field

•Cheerful, helpful and ability to perform company's standard of customer service

•Assertive and possess good understanding of floor operations

•Proactive, good team player, good communication skill

•Good common sense on problem-solving

•Fluent in both verbal and written English, Cantonese, and Mandarin