Manager, Network Performance Assurance

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
Scientific/Technology

All Job Posting Locations:
BE004 Antwerpseweg 15 17

Job Description:

Johnson and Johnson Network Operations Team is seeking an innovative Manager - Network Performance Assurance based in Belgium, Beerse.

This is a highly technical role that is part of a distributed team to solve sophisticated and chronic network performance/operational issues.

The Performance Assurance Manager is a SME in all major network technologies such as Switching/Routing, WAN, WLAN, Firewalls, Load Balancers, Cloud Exchange/CoLo, Cloud-based network services, and SDN.

This position will partner with peer technology domain teams (Desktop, Server, Application, Cloud, etc.) when vital to identify performance issues and drive the resolution.

One of the primary goals of this position is to focus on improving network reliability and resiliency by proactive remediation of potential issues that could cause future business impact.

Additionally, this role will ensure that corrective and preventative activities resulting from Problem Management are implemented.

The Manager- Network Performance Assurance will be accountable for the assessment of network site health reports that focus on network performance, configuration review, identifying single points of failure, and leading network operations initiatives to remediate.

Additionally, the role will solicit and receive feedback from business partners regarding network performance with the goal of growing the reliability and stability of the global network.

This role will also partner with the Global Network Engineering team to standardize configuration changes and automation based on findings and recommendations.

The position will engage OEM’s for information regarding bugs, patches, software upgrades, and configuration changes.

Key Responsibilities:



* Troubleshoot and resolve complex network performance issues globally


* Act as SME in Switching/Routing, WAN, WLAN, Firewalls, Cloud, and SDN


* Collaborate with teams and external vendors to identify and fix performance problems


* Proactively improve network reliability and resiliency


* Review network health, configurations, and address single points of failure


* Gather business partners feedback to enhance network stability


* Work with Engineering to standardize configs ...