Loan Servicing Manager

Description

Join a team that supports your career growth, advancement and expanding opportunities! At JPMorgan Chase (JPMC), we take pride in valuing our employees' individualities, while supporting an inclusive culture of teamwork.

As a Loan Servicing Manager in Wholesale Lending Services, you will be responsible for leading a syndicated lending services team based in Chicago.

This client-facing group is responsible for providing high-quality service to multiple internal and external parties.

In a complex, sophisticated and evolving lending environment, this role is dynamic, highly visible, and multi-faceted.

Job responsibilities


* Lead core Production teams responsible for Deal Set-Up/Funding and Loan Servicing functions while moving various client service priorities forward with a focus on measuring and improving client satisfaction


* Build and cultivate strong relationships with different lines of business and key stakeholders across the firm, operating as an ambassador for Loan & Agency and Wholesale Lending Services more broadly


* Govern the overall productivity and quality of the Chicago Production teams, acting as senior point of contact for business segment heads, Credit Risk, Legal, and other key business partners


* Maintain a strong oversight of the risk & control environment; representing Wholesale Lending Services in various firm-wide risk forums, audit cycles, and operational risk deep dives where critical decisions are driven by quantitative and qualitative data


* Create a culture of continued process improvement by identifying and driving implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients


* Partner with Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements


* Partner with technology and transformation heads to re-imagine workflow, tools and reporting mechanisms in a dynamic manner while ensuring execution of efficiency initiative

Required Qualifications, Capabilities and Skills


* 3 years of syndicated loan experience


* Experience leading a complex lending operations


* Outstanding leadership qualities with experience developing high-performance teams through continuous training and dynamic coaching


* Exceptional organizational and communication skills with the ability to influence, drive and implement change across teams


* Acute awareness of operational risks occurring throughout the lending lifecycle


* Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues


* Strong presentation skills

Preferred Qualifications, Capabilities and Skills


* 3 years syndicated loan servicing experience


* Proven success at transforming and/or building new operations and middle office teams

This position is not eligible for H1B or S...