Head of Operational Training (UK)

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Operational Training is responsible for developing, implementing, and overseeing operational training programs that enhance both clinical and non-clinical operational efficiency and effectiveness.

This pivotal role ensures that our diverse workforce is equipped with the necessary skills and knowledge to deliver exceptional customer service and operational excellence.

By aligning training & knowledge management initiatives with the business objectives and fostering a culture of continuous improvement, the Head of Operational Training supports the growth and development of employees while adhering to contractual obligations.

Essential Duties & Responsibilities

Growth:


* Develop compelling operational training propositions to support our bid strategies that highlight the organisation's strengths and capabilities which improve our win chances.


* Innovate and leverage digital-first learning & knowledge management solutions to evolve operational training delivery integrated with My Learning employee development platform.


* Develop multiple pathways Design and implement training solutions that address the operational needs of the business delivering training solutions that prioritise diversity, equity, and inclusion and foster an inclusive environment where all employees can thrive.

Measurement & Reporting:

• Monitor and evaluate the effectiveness of training programs by leveraging data to measure the impact and improve training content and delivery.

Prepare and present regular reports on training program effectiveness, employee progress, and ROI/ROE.

Strategic Planning:

• Collaborate with Director of Talent, Senior Operations management to align operational training with organisational goals and strategic initiatives.

Continuous Improvement:

• Evaluate the effectiveness of operational training programmes through feedback, metrics, and performance outcomes, and make data-driven recommendations for improvement.

Compliance and Quality Assurance:

• Ensure operational training programs comply with relevant regulations, contract obligations and accreditation standards.

Team Management:

• Lead, mentor, and manage a team of operational training professionals to ensure high-quality delivery of training programs and foster a collaborative and supportive team environment.

Qualifications & Experience

Essential



* Expertise in digital learning solutions, platforms & learning technologies


* Proven experience in leading operational training deliver...