RUHS Performance and Service Excellence Program Administrator - Continuous Improvement

The County of Riverside's Hospital Administration division at Riverside University Health Systems seeks a RUHS Performance & Service Excellence Program Administrator to join our team at our Mission Grove location in Riverside.

This position is responsible for overseeing the daily operations of healthcare performance improvement and service excellence initiatives to ensure efficient and effective program execution.

The role includes monitoring key performance indicators, facilitating team meetings and improvement events, and supporting staff in applying continuous improvement methodologies.

This position collaborates with leadership and stakeholders to align on priorities, promote a culture of patient safety and service excellence, and integrate performance improvement strategies into daily operations.

Additionally, the role provides guidance to staff on quality improvement practices, assists in developing policies and procedures to enhance patient care and operational efficiency, and ensures compliance with regulatory standards.

The position also supports leadership by providing data analysis, preparing reports on program progress, researching emerging trends in healthcare quality, and assisting in budget monitoring and resource allocation for improvement initiatives.

Through training and mentorship, the position helps build staff capabilities in performance improvement while maintaining alignment with the organization's goals and regulatory requirements.

Desired Qualifications:


* 3-5 years in healthcare administration or operations, specifically in performance improvement, patient safety, or service delivery within a large healthcare setting


* Experience applying Lean methodologies such as Value Stream Mapping, A3 Problem Solving, Kaizen events, 5S, and Visual Management in a healthcare environment, with a proven record of leading improvement initiatives


* Experience developing, implementing, and scaling performance improvement programs in healthcare settings


* Demonstrated experience analyzing healthcare data, tracking key performance indicators (KPIs), and using data to drive operational improvements and patient outcomes


* Experience with Electronic Health Records (EHR), Patient Management Systems, or other healthcare IT tools used to support performance improvement initiatives


* Familiarity with Joint Commission standards, state and federal healthcare regulations, and quality compliance requirements


* Experience implementing organizational change initiatives and fostering a culture of continuous improvement in healthcare settings


* Lean certification in healthcare or a Certified Professional in Healthcare specialty preferred

Schedule:
9/80 - Day Shift

Meet the Team! RUHS Website• Coordinate, monitor and review the activities and staff of assigned healthcare performance improvement, patient safety, quality of patient care, and service delivery programs to assure effective and efficient operation...