OFR Operations Agent - Export Liverpool

Ocean Freight Export Co-Ordinator –  Liverpool  
 

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.  While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites.  As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder

(CIF).
 

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
 

Role Overview

As an Ocean Freight Export Co-ordinator, you will work with around 100 colleagues based throughout the UK using your talents to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable DHL Global Forwarding to build and develop customer relationships.
 

Key Responsibilities:


* Delivering excellent customer service through our DGF’s 10 Customer Commitments


* Support, drive and commit to the Company’s overall Strategy


* Manage end-to-end process for OFR Import and designated customers


* Communicating with customers to meet their requirements


* Administration and management of own operational data, included financial review


* Support and monitor objectives set by Station Manager in terms of profitability maximisation, volume growth and service quality.


* Creates, develops and maintains good relationships with customers and service providers


* Support Sales in interaction with key customers


* Supports implementation of OFR strategy


* Fully ensures compliance with varying countries requirements


* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.

anti-corruption


* Contribute to the First Choice continuous improvement program

 

Skills and Experience:


* Proven exports experience with a good knowledge of Customer Se...