Office Assistant

Job Summary:
Granada Gardens is a 169-unit RHF community, providing affordable housing for seniors and individuals in need.

We are seeking an organized and reliable Office Assistant to support the Property Manager and site team with daily administrative operations.

This role involves managing front desk responsibilities, answering calls, assisting residents and visitors, performing clerical tasks, and ensuring adherence to company policies and procedures.

The ideal candidate is detail-oriented, efficient, and thrives in a senior living or affordable housing environment.

Key Responsibilities:


* Administrative Support:
+ Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
+ Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
+ Schedule appointments and coordinate meetings as necessary for property management.
+ Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
+ Perform data entry, including updating tenant information and processing work orders.


* Customer Service:
+ Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
+ Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
+ Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.


* Office Management:
+ Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
+ Prepare reports, forms, and other documents as directed by the Property Manager.
+ Assist with organizing community events or resident activities, including managing event logistics.
+ Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.


* Compliance & Reporting:
+ Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
+ Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
+ Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.


* Other Duties:
+ Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
+ Assist in the coordination of maintenance requests and follow up on the status of work orders.
+ Perform any other duties that support the efficient functioning of Marymount Manor.

Qualifications:


* Education & Experience:
+ High School diploma or equivalent require...