Reservations Manager

At InterContinental London Park Lane, we are currently looking for a Reservations Manager to join our team.

Welcome to InterContinental London Park Lane

Located at one of London’s most prestigious addresses, where the late Queen Elizabeth II once resided, our hotel blends refined tradition with modern luxury.

Nestled in the heart of Mayfair and overlooking two Royal Parks, we offer elegant natural interiors, personalised service, and award-winning experiences that reflect the best of the capital.

Are you a dynamic and strategic hospitality leader with a passion for precision, guest service, and commercial success? We are seeking an experienced Reservations Manager to lead our Individual Reservations operation.

As Reservations Manager, you will be responsible for the day-to-day management of all individual room reservations.

You will lead a high-performing team to deliver seamless reservation processes, optimise inventory, and maximise revenue.

Reporting directly to the Director of Revenue, you will work in close partnership with the broader Commercial team, Front Office, and Operations to ensure alignment across guest experience, strategy, and service delivery.

You will play a pivotal role in executing the hotel’s commercial strategy, maintaining reservation accuracy, and ensuring consistent standards across all channels.

This is an exciting opportunity to contribute to the ongoing success of a flagship InterContinental property.

  To thrive in this role, the key skills & experience you’ll need:


* Minimum 3 years' experience managing a hotel reservations team within a luxury environment (essential)


* Previous experience in a 5-star property or similar high-end hotel setting (required)


* Proficient in Opera PMS and CONCERTO, with strong understanding of reservations processes


* Excellent team leadership, coaching, and communication skills


* Highly organised with great attention to detail and time management


* Collaborative mindset with experience working across multiple departments


* Strong problem-solving ability with a calm and professional approach


* Passion for delivering consistent, high-quality guest service

Technical Skills & Knowledge


* Excellent communication skills—both verbal and written


* Skilled in training and developing team members


* Effective multitasking and organisational skills


* Strong interpersonal abilities and approachable leadership style


* Familiarity with local market and guest expectations in the luxury segment (preferred)


* A team player who thrives under pressure and remains solutions-focused

We are committed to offering our Individual Reservations Manager a competitive salary and a wide range of benefits:


* Competitive Salary plus great IHG perks!


* 33 days holiday each year, including bank holidays.


* 20% Sales and C&E bonus


* Comprehensive Company Medical scheme for you and your dependants.


* A generou...