Team Leader

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Purpose

The Scheduling Team Manager (Personal Independence Payment (PIP)) - Lot 1 manages the performance of a team of Scheduling Administrators (PIP) in Lot 1, responsible for the booking of appointments for PIP assessments including accurate and timely upload of appointments in the correct order, dealing with cancellations and re-arrangements and specific claimant requests such as BSL or interpreters.

The Scheduling Team Manager (Personal Independence Payment (PIP)) - Lot 1 is required to act as delegate for Customer Appointment Manager - Lot 1, as required.

Accountability

• Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the tea in line with Maximus values.

• Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales

• Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.

• Producing and making active use of statistical data and work management reports to effectively manage workloads

• Provide performance reports/ data as and when required

• Building and maintain positive customer relationships.

Internal

Support Centres Director - Lot 1

Support Centres Manager - Lot 1

Customer Administrators

Customer Appointment Team Leader

Scheduling Administrators

Rota Planning Manager

Support Centre Functions

Health Professionals

Assessment Delivery Management

VCC

External

Customers

Appointees

Authority

Qualifications & Experience

Essential

Previous experience in a customer service supervisory role

Experience fostering a culture of customer and client focus

Desirable

Knowledge of PIP Benefits

Individual Competencies

A commitment to the principles and practices of diversity, equity, and inclusion.

Excellent people management skills.

Able to communicate effectively, influence and negotiate to achieve business goals; sets direction and motivates team members to work to challenging and tight deadlines.

Strong planning and organisation skills with ability to prioritise and problem solve when multi-tasking.

Strong teamwork experience

Good IT and analytical skills with the ability to read reports and identify actions to improve performance

Travel Requirements

Must be able to travel between Support Centre locations as required

EEO Statement

Maximus is committed to developing, maintaining and supp...