F&B Attendant

Your day to day

Restaurant

•Attend the pre-opening briefing, maintain a well-groomed appearance, and ensure all necessary tools are ready for operation.

•Have thorough knowledge of all F&B standard operating procedures, service quality, product presentation, and offerings.

•Stay informed about local competition, promotional activities, food trends, seasonal dishes, and restaurant specialties.

•Be familiar with “du jour” items, unavailable items, and details of menu preparation and presentation.

•Complete all mise-en-scène and mise-en-place before the shift begins.

•Clean and polish assigned silverware, cutlery, glassware, and chinaware.

Ensure all equipment is in proper working condition and used correctly.

•Stock the sideboard with condiments, sauces, linens, and necessary service equipment.

•Inspect and maintain all station furniture.

•Set up tables and covers according to restaurant standards.

•Fold napkins into the prescribed, attractive styles.

•Carry essential tools such as order pads, pens/pencils, waiter cloths, matches, and bottle openers.

•Ventilate the restaurant by opening windows before service begins

•Ensure the station is clean, organized, and ready for service.

•Acknowledge and warmly welcome returning and regular guests.

•Greet guests upon arrival, present the menu, and inform them of any specials.

•Accurately take and repeat food and beverage orders to avoid errors.

•Promote menu items and enhance sales through suggestive selling techniques.

•Uphold the restaurant’s image by maintaining high standards of guest service.

•Understand various conference packages and table setting arrangements

•Be fully knowledgeable about all hotel facilities, services, and current offerings.

•Handle flagged reservations and special requests appropriately

•Stay updated on guest arrivals, preferences, dietary needs, and departure schedules

•Answer guest inquiries regarding hotel amenities and nearby attractions.

•Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.

•Maintain confidentiality of guest information at all times

•Assist guests with any issues related to their stay, ensuring a positive experience

•Promptly address guest complaints, follow up, and escalate to the outlet supervisor when necessary

•Review and manage shift reservations with supervisor approval and assign tables accordingly

Room Service

•Complete all mise-en-place duties before the start of the shift.

•Set up trays and trolleys according to service standards.

•Stay informed about daily specials (du jour items), unavailable menu items, preparation methods, and presentation styles..

•Provide warm and courteous service over the phone, taking food and beverage orders using effective sales techniques.

•Clean and polish assigned silverware, cutlery, glassware, and chinaware.

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